At Trilobe, we aim to provide a complete and faultless customer experience and service.
Taking care of your Trilobe watch
A watch is a sensitive object that requires care. In order to keep your watch looking its best, we recommend that you groom it regularly. Learn more.
Setting your Trilobe watch to the correct time
A familiar and simple gesture that makes setting the time of your watch as natural as it is intuitive. Learn more.
The waranties we offer you
Each Trilobe watch has a unique identification number that testifies to its authenticity. We provide two types of waranties: the first covers manufacturing defects, the second covers technical interventions carried out on the watch. Learn more.
Your watch will be delivered by our partner Ferrari Group within the shortest delay. We are happy to offer you a complimentary shipping. For any delivery directly to your hotel, we invite you to contact us by phone. Learn more.
Gift wrapping and personalized message
Our orders are carefully packaged and delivered in Trilobe packaging. You can also add a gift wrapping and a personalized message in the form of a card.
100 % secure payment
We accept all major credit cards: Visa, Mastercard, American Express, Apple pay and bank transfers worldwide. The payment is 100% secure, via our partner Stripe. Learn more.
VAT refund on our watches is possible for customers residing outside the European Union, whatever the form of your purchase (remotely or on site…) Learn more.
Our after-sales service
Our after-sales service is staffed by carefully selected and certified personnel who meet the highest quality standards. To preserve the value of your Trilobe watch, make sure that it is always examined by an approved Trilobe watchmaker. Learn more.